Terms and Conditions


This page (and the documents it refers to) tells you the terms of use on which you may use the website www.hypnoheart.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.


The website www.hypnoheart.co.uk is a site operated by Suzanne Fergus (“we” or “us”). Our  email address is info@hypnoheart.co.uk. We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date. You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time. You must comply with the provisions of our Acceptable Use Policy when using our site. It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them. We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.


We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.


The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


  • Our consultations will last about 60 minutes unless otherwise agreed in advance.
  • Fees will be due before each session by bank transfer.
  • We agree to work together to address the issues discussed by you and agreed objectives; however, because of the individual nature of the treatment, no guarantee can be given.
  • I will ask you for some background details before we start working together, including whether you have been diagnosed with certain medical or psychological conditions.  Please make sure you answer these questions accurately.
  • Your welfare is my primary concern and will only take second place if not to do so would seriously jeopardise other members of the public or my welfare.


  • Cancellation of an appointment by the client (you) with less than 24 hours’ notice will result in you being liable for the full cost of the missed session.
  • Sessions can be rescheduled by the client contacting Suzanne Fergus (me) up to 24 hours in advance of the time booked.
  • There will be no charge for any appointment cancelled by me. In this instance, any fees paid in advance of the session may be refunded or carried forward to the next session by mutual agreement.


  • I will follow up a session with an email. Please allow up to 3 days for this to arrive and let me know if it is not received.
  • Any MP3 provided to you MUST NOT be listened to whilst driving, operating machinery or in any situation where your full attention is required.
  • Contact between our sessions will be limited to email or text and is also limited to working hours. I will always try to respond within 24 hours, but sometimes it may take a little longer.


  • I am a member of the National Council for Hypnotherapy (NCH) and am obliged to comply with their bye laws and codes of ethics and to always put you first. The NCH also provides a complaint and disciplinary procedure and a copy of this is available at any time. The NCH can be contacted at: PO Box 421, Charwelton, Daventry, NN11 1AS. Tel: 01327 264464.
  • I have an obligation under my membership of the NCH to continued professional development and therefore I may share case histories with my supervisors and peer-support groups. All information will be anonymous, and this will not be a breach of professional confidentiality.
  • I will ensure that your confidentiality will be maintained in all but the most exceptional circumstances and all information collected during the sessions will be protected at all times. Information will only be disclosed under a Court Order (civil, criminal or coroner’s Court) or where not to disclose would cause danger or serious harm to others.
  • Notes will be taken during sessions and are available to you with reasonable notice.
  • I will usually, and with your permission in each instance, make an audio recording of the session or parts of the session. The purpose of these recordings is to help tailor support materials for your plan. These recordings will be deleted once the follow up materials or plans are completed. You have the right to say no to this recording and to request it be deleted immediately.

These terms are governed by the law of England & Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.